Delete your Tunzly account

How to ask

1. Ask your agency’s office to close your account. They can do it right away from their Tunzly staff settings.
2. Or email us from the address you sign in with, and tell us your agency’s name: hello@tunzly.com

We confirm the request with your agency, close the account, and reply to let you know it’s done.

What we delete

• Your ability to sign in, and every session you’re signed in to.
• This app’s registration on your phones, so you stop getting notifications.
• Personal details that no law or record requires keeping, such as your profile photo and contact preferences.

What is kept, and why

Home care agencies must keep certain employment and care records by law: visit verification records, timesheets, payroll, signed documents and the notes written during visits. Those records belong to your agency, not to Tunzly, and are kept for as long as the law requires, then deleted. They are protected and used for nothing else.

If your whole agency is leaving

When an agency closes its Tunzly account, we return or delete its data as its Business Associate Agreement says, and the agency’s encryption keys are scheduled for deletion.