How can we help?

Caregivers using the app

Your agency manages your account, your schedule and your pay, so for questions about shifts, visits or timesheets, contact your agency’s office first.

• Can’t sign in? Your agency’s administrator can reset your password or two-step sign-in.
• Location is used only when you clock in and out of a visit, to confirm you are at the client’s home (Electronic Visit Verification). The app doesn’t track you in the background.
• Shift notifications can be turned off at any time in your phone’s settings.

Agencies

For help with your account, billing, setup or anything else, email us and include your agency’s name: hello@tunzly.com

Please don’t send client or patient information by email. Describe the problem without names, dates of birth or health details, and we’ll look into it inside your account.

More

• Delete your account
• Privacy policy
• Trust and compliance